Shipping Policy

Shipping Policy

At Chloe-Amour, we are committed to processing and shipping your order as efficiently as possible. To offer competitive prices and reduce our environmental impact, we work with trusted suppliers who manufacture for some of the world’s leading fashion brands. By shipping directly from these suppliers, we streamline our fulfillment process and minimize unnecessary steps in the supply chain.

Processing & Shipping Times

We aim to process and dispatch all orders within 1–3 business days. Once shipped, the estimated delivery timeframe is as follows:

  • Australia: 8–18 business days
  • United Kingdom (UK): 4–11 business days
  • European Union (EU): 2–5 business days

Please Note: Delivery times may vary due to customs clearance or local postal service delays. During peak periods, such as the holiday season, processing and shipping times may take longer. In such cases, we will send you an email to notify you of the extended processing time.

Why We Ship Directly From Suppliers

To ensure efficiency and sustainability, we ship most orders directly from our suppliers’ warehouses, which are located in China, Italy, and Spain.

  • Trusted Global Partnerships: We work with suppliers that also produce for some of the world’s leading fashion brands, ensuring high standards of manufacturing.
  • Cost-Effective Fulfillment: Shipping directly allows us to avoid unnecessary warehousing and middlemen, so we can offer competitive pricing to our customers.
  • Eco-Friendly Shipping: By minimizing steps in the supply chain, we reduce the carbon footprint associated with additional warehousing and handling.

What is V.I.P. Priority?

V.I.P. Priority is an optional service that gives your order priority processing. This means your order will be processed before others for quicker handling. It does not affect delivery times but ensures faster processing, helping your order move more efficiently through the system.

Delivery Responsibility

Once your order has been dispatched and you receive a tracking number, the responsibility for delivery lies with the shipping carrier. However, if your package does not arrive or is damaged during transit, we are responsible for resolving the issue and will assist you in filing a claim with the carrier or offer a solution.

It is your responsibility to ensure that the provided shipping address is accurate and complete. Errors in the address may result in delivery delays or your package being returned to us.

Order Cancellation Policy

You may cancel your order within 6 hours of placing it, provided it has not yet been processed or shipped. A 5% processing fee will be applied to all order cancellations.

Exceptions:

  • Orders that have already been processed or shipped cannot be canceled.
  • Customized or personalized items cannot be canceled once production has started.

If you have any questions regarding shipping, please contact us at info@chloe-amour.com.